Why does my firmware (OTA) update is taking so long? What can I do?

During our lab testing, the firmware (OTA) update usually takes around 3 – 5 mins on most smartphones. If the update is taking more than 15 minutes, there are a few things you can do.

Bluetooth

Step 1

Wait for the update to finish. There may be a possibility that the update may take more than 15 minutes.

Step 2

If the update seems stuck, restart both The Reevo App and the bike. Once you restart The Reevo App and the bike, the update will automatically start from the beginning again.

Step 3

If the restart method fails, please try to use another phone and try again.

*This issue may mostly occur on older Bluetooth versions.

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