The Reevo App requires IOS 12.0 or above and Android 9.0 or above.

The best way to make sure your phone is compatible is simply to go to the App Store or Google Play, search for “Reevo Bikes” and download the App.

1. Ensure you are running the latest app version available.
2. Ensure your smartphone is close enough to the bike.
3. Make sure that there is no other device connected or trying to connect to the bike.
4. Toggle Bluetooth off and on.
5. Ensure bike battery is charged.
6. Reopen the app.
7. Reboot the phone.
8. Reset the bike.
9. Disconnect other Bluetooth-connected devices.
10. Try to connect with another device.
11. Deleting and reinstalling the app.

Nope. Your personal login details are required to use the bike normally. Furthermore, a pin number is required when connecting to the bike via bluetooth.

Nope. However, we recommend users download The Reevo App as the app provides many helpful functions to enhance your riding experience.

OTA updates usually takes around 3 – 5 mins on most smartphones. If the update is taking more than 15 minutes, there are a few things you can do.

Step 1

Wait for the update to finish. There may be a possibility that the update may take more than 15 minutes.

Step 2

If the update seems stuck, restart both The Reevo App and the bike. Once you restart The Reevo App and the bike, the update will automatically start from the beginning again.

Step 3

If the restart method fails, please try to use another phone and try again.

*This issue may mostly occur on older Bluetooth versions.

Click here to learn more on how to update your firmware.

Please try another SIM card and restart both The Reevo App and bike. 

The Reevo App supports a user management function that allows an admin to add up to 5 users.

The first user that pairs the bike is designated as the admin.

Admin can access / edit Bluetooth Pin Code, input S.O.S number, and factory reset the bike. For more info about user structure, click here.

Non – admin users can access the basic functionalities and settings of the bike. For more info about user structure, click here.

Step 1.

Connect the bike via Bluetooth and open The Reevo App.

Step 2.

Go to the bike settings page, click on Bluetooth Pin Code which is located under Users.

Step 3.

Reset your Reevo Bluetooth Pin Code.

For more info on how to reset your Bluetooth Pin Code, click here.

Here’s a list of solutions that may help to solve the problem that you’ve might face during the Bluetooth Pin Code setup process.

1. Restart The Reevo App.
2. Close and re-open phone Bluetooth. Try another phone.
3. Restart your bike or the bike may not be turned on.
4. Bike distance may be too far away from the user’s phone.