Users are required to connect the bike by Bluetooth to access the bike settings.
Support
Support
Maintenance and DIY Guides
Only perform a procedure if you feel comfortable doing so, and always follow all provided instructions. Maintenance and DIY works are performed at your own risk.
Features
A working Bluetooth connection is required for most app integrations to work with the bike. 3G/4G connectivity is required for full functionality of some features.
Frequently Asked Questions (FAQs)
App
Accordion Title
Accordion Content
Is my phone compatible with the Reevo App?
The Reevo App requires IOS 12.0 or above and Android 9.0 or above.
The best way to make sure your phone is compatible is simply to go to the App Store or Google Play, search for “Reevo Bikes” and download the App.
What should I do if I have connection issues with The Reevo App?
- Ensure you are running the latest app version available.
- Ensure your smartphone is close enough to the bike.
- Make sure that there is no other device connected or trying to connect to the bike.
- Toggle Bluetooth off and on.
- Ensure bike battery is charged.
- Reopen the app.
- Reboot the phone.
- Reset the bike.
- Disconnect other Bluetooth-connected devices.
- Try to connect with another device.
- Deleting and reinstalling the app.
If my bike gets stolen, can they download The Reevo App and use the bike?
Nope. Your personal login details are required to use the bike normally. Furthermore, a pin number is required when connecting to the bike via bluetooth.
Do I need to download The Reevo App to ride the bike?
Nope. However, we recommend users download The Reevo App as the app provides many helpful functions to enhance your riding experience.
Why is my OTA update is taking so long to complete?
OTA updates usually takes around 3 – 5 mins on most smartphones. If the update is taking more than 15 minutes, there are a few things you can do.
Step 1
Wait for the update to finish. There may be a possibility that the update may take more than 15 minutes.
Step 2
If the update seems stuck, restart both The Reevo App and the bike. Once you restart The Reevo App and the bike, the update will automatically start from the beginning again.
Step 3
If the restart method fails, please try to use another phone and try again.
*This issue may mostly occur on older Bluetooth versions.
Click here to learn more on how to update your firmware.
What can I do if GSM is not detected on the Reevo App?
Please try another SIM card and restart both The Reevo App and bike.
Can I share my bike with friends and family?
The Reevo App supports a user management function that allows an admin to add up to 5 users.
The first user that pairs the bike is designated as the admin.
What functions can the admin user access?
Admin can access / edit Bluetooth Pin Code, input S.O.S number, and factory reset the bike. For more info about user structure, click here.
What functions can the non-admin users access?
Non – admin users can access the basic functionalities and settings of the bike. For more info about user structure, click here.
How do I reset my Bluetooth pin code?
Step 1.
Connect the bike via Bluetooth and open The Reevo App.
Step 2.
Go to the bike settings page, click on Bluetooth Pin Code which is located under Users.
Step 3.
Reset your Reevo Bluetooth Pin Code.
For more info on how to reset your Bluetooth Pin Code, click here.
I'm facing problems with the Bluetooth pin code. What should I do?
Here’s a list of solutions that may help to solve the problem that you’ve might face during the Bluetooth Pin Code setup process.
- Restart The Reevo App.
- Close and re-open phone Bluetooth. Try another phone.
- Restart your bike or the bike may not be turned on.
- Bike distance may be too far away from the user’s phone.
Bike
Accordion Title
Accordion Content
What is the difference between 250w and 750w versions?
The 750w variant comes with a throttle while the 250w variant does not. Both of these variants have the same motor and features. However, the 250w variant is being limited by firmware for laws and regulations.
For more features and information, you can check out the Reevo page here.
What is the battery capacity?
Reevo comes with a 48v, 10.5Ah (504Wh) lithium-Ion battery.
There is also a hidden backup battery that powers the anti-theft and security systems when the main battery is removed.
What is the range of the bike?
The bike’s range is rated for 60 km (37 miles) in typical riding conditions.
Actual range may vary based on rider’s weight, road conditions, motor power, and riding habits.
What brakes are the bike using?
Reevo uses dual pivot caliper brakes.
The brake pads can be replaced as necessary by referring to the guide here.
What is the maximum speed of the bike?
250W – 25 km/h
750W – 20 mph
My bike is not turning on, what should I do?
- Make sure the battery is fully charged and fully locked inside the battery compartment.
- Try to swap in a new battery.
- Check The Reevo App diagnosis tools for more information.
- Take your Reevo to the nearest service center for a checkup.
How do I factory reset Reevo?
You can reset the bike back to its default state through the Reevo App.
Step 1
Connect the bike via Bluetooth.
Step 2
Click on bike settings, then factory reset which is located at the last of the settings list.
Step 3
Click Reset to get the bike back to its default state.*Mileage does not reset
Click here to learn more on how to perform a factory reset.
Can I continue to ride my bike if the battery is empty?
Yes! You can still manually pedal the bike. However, we recommend riding the bike with a full battery for the best riding experience.
How do I adjust the seatpost?
You can adjust the seatpost by releasing the crank that is holding the seat. Adjust to a comfortable saddle height position and lock back the crank.
How to keep my Reevo in good shape?
Cleaning
Users can clean their Reevo by using a dry/wet cloth, some water, and gentle soap. Please do not soak Reevo in water, and do not use a high-pressure water nozzle to spray the bike.
How long do the Airless Tires last?
The airless tires are rated for 3,000 miles – 5,000 miles (4,800 Km – 8,000 Km).
You can learn more about our airless tires here.
Are Reevo parts interchangeable with other bike?
Certain accessories like saddle, Seatpost, and tires are interchangeable with other bikes as they are standard bike parts.
How much does the bike weight?
The bike weighs 22.3kg, battery weighs 2.6kg.
What are the recommended stem sizes?
S/M (5’2” – 5’9”), M/L (5’9” – 6’3”), XL (6’3” – 6’5”)
Where can I find the bike serial number?
The bike serial number is located at the battery compartment.
App
How to perform a first-time setup?
Is my phone compatible with The Reevo App?
What should I do if I have connection issues with The Reevo App?
If my bike gets stolen, can they download The Reevo App and use the bike?
Do I need to download The Reevo App to ride the bike?
Why does my OTA update is taking so long?
What can I do if GSM is not detected on The Reevo App?
Where can I report if I found any bugs?
Why can’t I click the bike settings?
How to reset Reevo Bluetooth pin code?
I have an issue with Reevo Bluetooth pin code, what should I do?
Reevo
What is the difference between 250w and 750w?
What is the range of the bike?
What brakes is the bike using?
What is the maximum speed of the bike?
My bike is not turning on, what should I do?
Can I continue to use my bike if the battery is finished?
How to keep my Reevo in good shape?
How often do I need to service Reevo?
Where can I find the Reevo service center?
How long does Airless Tires last?
How’s Reevo hubless wheel reliability?
Can I add third-party accessories to the bike?
Are Reevo parts interchangeable with other bikes?
Who can help me assembly the bike?
Need more help?
Drop us a message and we'll get back to you.